At Zero Up, we’re very confident that you’re going to love our products and services. That’s because we put a lot of hard work, positive energy and – even love – into everything we create for you.
As of October 25, 2016, Zero Up™ has a NO REFUND policy due to the training & software, community access, support and other immediately accessible resources you receive upon enrolment. However, there is a 3-day cancellation policy in place if you want to cancel access to the software and training within 3-days of your purchase date. Simply email firstname.lastname@example.org and we will gladly refund your money back in full. However, after 3-day period, no refunds or cancellations will be processed.
Should you have any questions about our no refund policy, please reach out to email@example.com.
Each Zero Up training and software comes with its own refund policy. Depending on the product/service you purchased you may request a refund in a 30-day time frame. Some product/service come with a NO REFUND policy.
The refund period starts from the day you purchased the product/service unless otherwise specified.
Any and all physical materials you might have received, such as physical books, DVDs, CDs and the link, need to be returned to us in order for your refund to be processed.
Of course, digital products you’ve downloaded cannot be “returned” to us, so we trust you to not re-sell or otherwise re-distribute those files. Also if you get a refund but continue to use a product/service you purchased from us it is a violation of intellectual property rights laws (in other words, it’s stealing, and that’s not right).
Simply email your refund request to firstname.lastname@example.org. Please include the words “Refund Request” in the subject line of your email to help us get to it quickly.
IMPORTANT REFUND INFORMATION: It may take up to 7 business days for your refund to be credited back to your account.
Most of our products have a no-refund policy, however, we do have a 3-day cancellation policy in place for products that are over $25. Should you find after 3 days that you want a refund, please contact us at email@example.com and ask for a refund of your payment. After 3 days we incur costs (e.g. coaching calls, community, and software) and therefore, can no longer offer a refund.
It would be very helpful to us if you’d also tell us why you’re requesting a refund. This is NOT required, and we won’t use this information to try and “sell” you something else. But we do take feedback seriously, and it really does help us make better products and improve our sales process. We want every customer to be satisfied.
Last updated: October 25, 2016.